Help page
Terms and error topics
【DRM（Digital Rights Management）】
・ What’s DRM（Digital Rights Management）？
・Products with DRM、without DRM
【About download】
・How to download?
・File fails to download
・Is there a charge to re-download to the file?
・”You have exceeded number available for download “
・Download history is not displayed.
【Movie streaming】
・The downloaded movie does not play normally.
・The movie stops in the middle and does not play to the end.
・The fast-forward / rewind / slider function does not work.
・Can downloaded movies be played after a monthly program or XCREAM membership is canceled?
・When the movie is played, only static appears.
・The movie is jumpy and advances frame-by-frame. Audio is normal, but the image is black.
・What’s streaming period?
・How to check the downloaded details of a file, and confirm- streaming period?
【About Windows Media Player】
・「License was issued」 you can not click the play button remains visible
・「Windows Media Player encountered a problem while playing the file」 will be displayed
・「Windows Media Digital Rights Management(DRM) component encountered an error and」 will be displayed
・「This program can not display the WEB page」 will display
・「attempted to perform an operation to pin it does not exist in the DirectShow filter graph」 will be displayed
・「A problem occurred in the DRM component」 of the video can not be played is displayed
・「time exceeded the download limit. Please try to go back again xcream. If you have problems, this time slot, please contact us.」
・「Getting the media usage rights」
・「Windows Media Player finishes.」
・「or corrupt media usage rights are enabled. This issue may occur if you replace your computer's hardware components.」
・「Because an error occurred while verifying the license to play the protected files, synchronize, or not write.」
・「File not found. Play items in the library, write, or if you are trying to synchronize, the item was either moved or been renamed, deleted or may indicate a file that is.」
【Others】
・I couldn’t send E-mail.
・I changed Mobile phone E-mail address, But I couldn’t receive registered mail.
・My PC was broken
・Duplicated order
・Macintosh environment
【About DRM】
Ｑ：What’s DRM(Digital Rights Management)？
Ａ：
DRM (Digital Rights Management)
is one of technology that restrictions on the reproduction and distribution of data replication to prevent unauthorized copying of digital data such as music and video. We have introduced DRM.
Windows Media Player DRM: frequently asked questions
Ｑ：Products with DRM、without DRM
Ａ：
When merchandise with DRM-protection is played, license certification is carried out via the internet. Therefore, other players （GOM Player,Real Player etc）cannot be used.
Merchandise without DRM-protection can be played with other software.
【About download】
Ｑ：How to download？
Ａ：
You can download it again from the purchase history page.
The purchase history page
Ｑ：File fails to download.
Ａ：
The download may stop in the middle due to the large amount of data, especially if using E-Mobile or wireless LAN.
If possible, please try downloading on a fiber-optic connection.
Another possibility is that there is not enough space on your hard drive.
If this is the case, please free up space by deleting unnecessary files.
On computers that have anti-virus software or a firewall installed, sometimes movies cannot be downloaded.
Please re-try downloading the file after temporarily disabling the firewall or completely removing the software.
To the top on this page
Ｑ：Is there a charge to re-download to the file?
Ａ：
You can download it again from the purchase history page.
The purchase history page
※In the XCREAM, You can re-download file PC 3 licences.
Ｑ：”You have exceeded number available for download “
Ａ：
We will re-set the number of downloads, please contact us.
Then, from the following page, please re-download.
* Since the same error will come out if it clicks several times, please click one time, download certainly and save.
Ｑ：Download history is not displayed.
Ａ：
Is the mail address which was merely to register wrong,
or does it log in by other mail addresses?
* At XCREAM, We have managed by the mail address.
When you can never log in, I will re-set up here.
Please ask to the following.
【Video streaming】
Ｑ：The downloaded movie does not play normally.
Ａ：
It is possible that the file is not completely downloaded.
Please download it again from The purchase history page
On computers that have anti-virus software or a firewall installed, sometimes movies cannot be downloaded.
Please re-try downloading the file after temporarily disabling the firewall or completely removing the software.
When merchandise with DRM-protection is played, license certification is carried out via the internet. Therefore, other players（GOM Player,Real Player etc..）cannot be used.
Please use Windows Media Player（WMP）
Ｑ：The movie stops in the middle and does not play to the end.
Ａ：
It is possible that the file is not completely downloaded.
You can download it again from the purchase history page.
The purchase history page
Ｑ：The fast-forward / rewind / slider function does not work.
Ａ：
It is possible that the file is not completely downloaded.
You can download it again from the purchase history page.
The purchase history page
Ｑ：Can downloaded movies be played after a monthly program or XCREAM membership is canceled?
Ａ：
"With DRM" Since the purchase of our products are protected by Windows Media Digital Rights Management,
If you make a complete withdrawal or cancellation of the monthly program, expires or is unable to play watch.
"Without DRM" display products, you can play it after a withdrawal orcancellation of subscription products.
However, Product on sale for a limited time, will not be able to play.
Ｑ：When the movie is played, only static appears.
Ａ：
When merchandise with DRM-protection is played, license certification is carried out via the internet. Therefore, other players（GOM Player, Real Player etc..）cannot be used.
Please use Windows Media Player.
Ｑ：The movie is jumpy and advances frame-by-frame. Audio is normal, but the image is black.
Ａ：
Please try a video accelerator setup of Windows Media Player.
* When a menu bar is not displayed, please push the "ALT" key of a keyboard.
[Windows XP]
The start menu bar → Windows Media Player "Tools" → "Options"
How to Reduce the Performance tab, move the slider for Video Acceleration → "no" change
※ If you can not move the slider, once "Restore Defaults" Please set and then click.
"OK" to close the Options in
Close the Windows Media Player
- Windows Vista / 7]
Q: What's streaming period?
A:
You can watch from time to purchase.
For example, viewers that deadline two days,
Two days after purchase that will be viewable.
Q: How to determine the period details and watch a downloaded file?
A:
Right-click the top left corner of Windows Media Player, "Show Classic Menus" to.
Play the content, you can check the status of media usage rights file in the file properties.
If you know the streaming period has been described to date view.
Ｑ：How to check the downloaded details of a file, and confirm- streaming period?
Ａ：
Right-click the top left corner of Windows Media Player, "ShowClassic Menus" to.
Play the content, you can check the status of media usage rights file in the file properties.
If you know the streaming period has been described to date view.
【About Windows Media Player】
Ｑ：" license was issued " you can not click the play button remains visible
Ａ：
On computers that have anti-virus software or a firewall installed, sometimes movies cannot be downloaded.
Please re-try downloading the file after temporarily disabling the firewall or completely removing the software.
If the problem persists even if the above setting,
May corrupt the DRM license files on your PC.
Please do the initialization of the DRM license file Follow the steps below.
Instructions for use
Ｑ："There was a problem with Windows Media Player while playing the file" will be displayed.
Ａ：
There are cases where a configuration issue or an individual PC environment.
Please check the following items.
FAQ about Windows Media Player
Ｑ："Windows Media Digital Rights Management (DRM) component encountered an error and" will be displayed.
Ａ：
I would appreciate that you try the sites listed below.
http://detail.chiebukuro.yahoo.co.jp/qa/question_detail/q1420001574
http://qanda.rakuten.ne.jp/qa3939049.html
To the top on this page
Ｑ："This program can not display the WEB page" is displayed.
Ａ：
Because of the possibility that the communication was not entirelyblocked by the firewall security software for WMP,
Please try to verify the configuration of security software.
Ｑ："Attempt to perform an operation to pin it does not exist in the DirectShow filter graph" will be displayed.
Ａ：
The individual PC environment,
Contact seems to get errors.
Contact solution is stated here.
Resolution
http://maroon.way-nifty.com/welfare/2009/04/nhk-b696.html
Ｑ："A problem occurred in the DRM component" can not be displayed and video playback.
A:
If you see this error message, please check the following settings inWindows Media Player.
Start Windows Media Player.
Tools menu - Options button.
'Privacy' tab, Enhanced playback or playback function expansiondevice, select Automatically obtain a license for protected content] check box on.
To play the content again.
If you do not still playing,
You may have corrupted the license.
1. In My Computer → Tools → Folder Options View →, put a checkto show all files and folders.
2. C: Display the \ Documents and Settings \ All Users \ DRM,remove all the contents.
3. In the Add or Remove Start → Control Panel → Programs ,uninstall the Windows Media Player 11.
4. To install the new Windows Media Player 11.
To the top on this page
Ｑ："You have exceeded the download limit time. Please try to go back again xcream. If you have problems, please contact us."
Ａ：
The download may stop in the middle due to the large amount of data, especially if using E-Mobile or wireless LAN.
If possible,please try downloading on fiber-optic connection.
Ｑ："Getting the media usage rights"
Ａ：
Please enter your registered email address and password You're at XCREAM.
Ｑ：Windows Media Player was crashed
A:
Select Options on the Tools menu, click the Performance tab
Video Accelerator "No" please try to set.
Ｑ："Or corrupted media usage rights are enabled. This issue may occur if you replace your computer's hardware components."
Ａ：
http://support.microsoft.com/kb/925705/ja
Method is as follows. ※I need your help by self-responsibility. Start> type [Task Manager] on the [Program and file search] .
Click Run as administrator by right-clicking on it in the upper [Task Manager].
After launching the Windows Task Manager
Click the Services tab at the top.
WMP Net work - moving up and down in the name field and click the scroll bar ... right click the Stop Service].
[The state of the work of a network WMP to stop the state of the field]
Start Windows Explorer
Organize> Folder and Search Options> View tab>
Hidden ●, check the drive to view hidden folders and hidden.
&
Hide protected operating system files □ (recommended), un check.
And close it and click OK.
Local Disk (C:)> Program Data> Microsoft> Windows> DRM (※ DRM can not delete folder) into the trash and delete all the files under.
Restart the computer from the Start button.
After advances as the copyright message and click to watch video (even under the new pattern file is available DRM).
Organize after> Folder and Search Options> View tab>
Returns the settings.
Ｑ："Because an error occurred while verifying the license to play the protected files, synchronize, or not write."
Ａ：
If this error message appears, please check the following settings in Windows Media Player.
For ■ Windows Media Player 7 / 9 / 10
Start 1.Windows Media Player.
2. [Tool] menu - [Option] button.
3. [Privacy] Click on the Tab, [Enhanced playback or playback function and device expansion section,
[To get licenses automatically for protected content] check box on.
4. To play the video again.
For ■ Windows Media Player 11
Start 1.Windows Media Player.
2. [Tool] manu-[Option] and then Click the.
● Hint
If you do not see the Manubar are being displayed at the top of Windows Media Player
Right-click the black bar, [Classic menu] button.
3. [Privacy] tab, Enhanced playback or playback function andexpansion of the device] in
Select the Download usage rights automatically when you play orsync a file] check box on.
4. To play the video again.
● Hint
[To obtain a license automatically for protected contents (or automatically when a play or sync a file
Download usage rights) is checked even if it can not view the content,
DRM (Digital Rights Management) may be solved by initializing the system.
When the initialization of the DRM system, and a mistake, it could be detrimental to the operation of the OS,
Within the scope of your responsibility, please follow the instructions. How about
Please see the following Microsoft Support page. In addition, Inquiries regarding the operation, we will ask to Microsoft.
http://support.microsoft.com/kb/810422/ja
Ｑ："File not found. Play items in the library, write, if you are trying to synchronize, or the item was either moved or been renamed, could indicate a deleted file or there. "
Ａ：
If you can not play as a cause of the
Since the PC is often due to individual preferences,
Once in the details below, could you check the settings of Windows Media Player?
http://faq.zaq.ne.jp/faq/1032net/app/servlet/relatedqa?QID=001996-1
Then, history (re-download) the page
Please try to play streaming.
※Buy it for streaming.
The purchase history（re-download）page
【Others】
Ｑ：I couldn't send E-mail.
A:
Customers "free mail" if that is available
"Free mail" and your stay, an email from XCREAM "junk mail" sister is dispatched automatically as
'Junk Mail Box' and 'Trash' case would have entered.
In this case, on your own 'Junk Mail Box "and" trash "can not readunless you confirm your email.
Please refer to this time slot there.
■ Typical of free e-mail
yahoo
@yahoo.co.jp、@yahoo.ne.jp、@ybb.ne.jp
MSN
@hotmail.com
google
@gmail.com
nifty
@nifmail.jp
goo
@mail.goo.ne.jp
[Workaround]
XCREAM to enter the mail from the inbox of the email
You need to change the settings on your own
。
Ｑ：I changed my Mobile phone E-mail address, But I couldn't receive registered mail.
Ａ：
@ softbank.ne.jp, to change the settings for MMS junk mail My SoftBank
Reference sites
but not receive MMS messages from a PC the iPhone
http://hep.eiz.jp/200906/iphone-mms-mail/
Ｑ：My PC was broken.
Ａ：
Purchased items, you can re-download the purchase history.
More
Purchased a new personal computer.
The capacity of the PC is full, delete.
↓ ↓ ↓ ↓
These cases are useful to re-download.
Ｑ：I ordered duplicated.
A:
We have from time to time but let me check here
If you click multiple times suffers purchase,
There is the case would have doubled your purchase.
Simply contact us, We will be sure your purchase history,
We will cancel your duplicated order.
Ｑ：Mac Environment
Ａ：
Content that is implemented DRM (products available DRM) is you can not play on a Mac.
Product support Mac (such as photos and MPEG4), if our supportproblems.
Please download it again from Windows environment PC.
